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Common queries answered

Frequently asked Questions

Once your order is placed it can take 5 – 7 business days to receive your purchase.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please visit our Refund and Returns Policy Page.

Please email us at: contact@atelierla.shop

We will return your email within 24 hours.

You will receive an email with tracking information.

Please follow steps using tracking code received in email.

Please email us at: contact@atelierla.shop

We will reply withing 24 hours.

Please email us at: contact@atelierla.shop

We will reply withing 24 hours.

For country shipping verification.

Please email us at: contact@atelierla.shop

We will reply withing 24 hours.

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On all orders above $100

Easy 30 days returns

30 days money back guarantee

International Warranty

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